Email Trouble Shooting
- Make sure your user name and password is all lowercase.
- Make sure you have created the email address in your
control panel.
- Change the user name to the full email address. Example:
username@domainname.com
Still not working?
- Change your incoming and outgoing mail servers from
mail.yourdomain.com to the ip address listed in your
welcome email.
Are you able to receive emails but not
send?
If you can receive mail but aren't able to send this means
one thing.....
Your internet provider is blocking you from using anyone's
outgoing mail servers but their own. Many major ISP's are
blocking outgoing emails. The reason they do this is to
prevent you from using their internet connection for spamming
purposes. You will still be able to send emails, but only
by using your ISP'S outgoing mail server. Every ISP's outgoing
mail address is different, but for the most part they will
be mail.yourispname.com For example, if you had hosting
with AOL.com, their outgoing mail server would look like
this: mail.aol.com If mail.yourisp.com does not work and
you are still unable to send emails, you will need to call
your internet service provider to find out what their outgoing
mail server is.
We also have exim running on port 26 for this very reason.
A possible work around is to change your outgoing mail to
port 26
Are you able to send emails but not
receive?
Either your domain is out of disk space, or your e-mail
address itself is out. You will need to increase the amount
of disk space to receive mail again.
Does it say "please enter your
username and password for the following server" and
you are sure you're using the correct information?
Most of our servers have a 60 checks per hour limit.
If you hit this limit in any hour you'll be locked out
for the rest of the hour. you will need to click >
tools > options > general > and disable
where it says "check for new messages every xx minutes"
If you do not want to disable it just set it to check
less often. keep in mind the more computers you have auto
checking or checking the mail the quicker you will hit
this limit.
